Refund Policy

The Basics

Refund Policy

This policy explains how cancellations, refunds, and loss or damage claims are handled for bookings with L Green Logistics.

L Green Logistics
Ste 6, 8th Floor Rear, Regent House, Heaton Ln, Stockport, SK4 1BS
lgreenlogistics@outlook.com | 07895 247844

Cancellations

3 or more working days' notice: Cancel free of charge, no fee applies.
Less than 3 working days but more than 24 hours' notice: A cancellation fee may apply — please contact us to discuss your specific booking.
Less than 24 hours' notice: A cancellation fee of 50% of the total job cost applies, as the job is likely already scheduled and resourced.

To cancel a booking, contact us as soon as possible at lgreenlogistics@outlook.com or 07895 247844, with your booking details.

Refunds

If a job has not yet gone ahead and is cancelled within the free cancellation window (3+ working days' notice), any payment already made will be refunded in full. Where a cancellation fee applies, this will be deducted from any refund due.

If you're unhappy with a completed job, for example, an issue with handling or service ,please contact us as soon as possible so we can look into it.

Loss or Damage

LGL carries goods-in-transit insurance up to £100,000. If goods are lost or damaged while in our care, please contact us promptly with details and where possible, photos, so we can assess and if needed progress a claim under our insurance.

L Green Logistics
Ste 6, 8th Floor Rear, Regent House, Heaton Ln, Stockport, SK4 1BS
lgreenlogistics@outlook.com | 07895 247844